At ShieldWave, we strive to ensure your complete satisfaction with our products. If you are not fully satisfied with your purchase, we offer a straightforward returns and refund process.

1. Return Period

You have 15 days from the date of receiving your order to request a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused and in its original packaging.
  • It must include all accessories, manuals, and documentation that came with it.
  • The request for return must be made within 15 days of delivery.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@shieldwaveusa.com with your order number and the reason for the return.
  2. Our team will provide you with return instructions and a return authorization number.
  3. Package the item securely and include the return authorization number on the outside of the package.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified timeframe (usually within 7-10 business days).

6. Exchanges

If you wish to exchange a product for a different item, please follow the same return process. Once we receive the returned item, we will issue a refund and you can place a new order for the desired product.

7. Non-Returnable Items

Please note that certain items may be non-returnable, including:

  • Items marked as final sale or clearance.
  • Products that have been opened or used.

If you have any questions regarding our Returns and Refund Policy, please do not hesitate to contact us at info@shieldwaveusa.com. We are here to help!